How to Contact Facebook: A Comprehensive Guide

How to Contact Facebook: A Comprehensive Guide

For a global company with over a billion users and millions of people marketing through the site, Facebook is notoriously hard to contact. They have no online live chat, like Amazon. Their phone system typically directs you to online support, but their online support is positively massive. By massive, I mean their knowledge base has thousands of articles, their community forums stretch back for years and are chock full of posts about problems that were never solved, and they have numerous contact forms and emails for various problems.

Hopefully, by the time you’ve finished reading this, you’ll have a better idea of what avenue to take for a given problem.

Access Errors

These are contact methods you can use to reach Facebook if you’re having issues with accessing certain portions of the site or the site as a whole. They each have specific uses.

• Bad IP Issues – Use this form if you’ve been told you’re trying to access Facebook from an IP address that’s malformed or that is associated with malicious activity.


• Disabled Account (Violation) – Use this form if your account has been disabled due to a violation of the Facebook Rights and Responsibilities. It doesn’t work if you’re logged in.


• Disabled Account (Multiple Accounts) – Use this form if you’ve been blocked due to having multiple accounts, which is usually seen as a sign of impersonating someone.


• Disabled Account (Underage) – Use this form if your account has been blocked for being under the age of 13. It will ask you to provide documentation of your age.


• Disabled Account (ID Submission) – Use this form to submit a government ID to appeal a disabled account of any sort.


• Disabled Account (General Form) – Use this form if your account was disabled for any general reason not covered by another more specific form.


• Login Approval – Use this form if you can’t log in because you can’t receive or haven’t been sent a security verification code.

Reports

These are methods of contacting Facebook you can use if you need to report something, like a deceased person, an incarcerated person, or an imposter account.

• Imposter – Use this form to report an account that is impersonating you or your business.


• Imposter (High Priority) – Use this form to report an account impersonating you or your business, when it is of urgent necessity that this imposter be removed.


• Incarcerated User – Use this form to report an account if that account belongs to a user who is incarcerated.


• Memorialization – Use this form if you or someone you love has passed away and you want your or their account memorialized.


• Memorialization Error – Use this form if your account has been memorialized as if you were deceased, but you are not deceased. If you are deceased, please don’t try to un-memorialize your account; Facebook is not a social network for the undead.

Advertising Issues

These are contact forms for both sides of the advertising coin. If you have issues with running your ads or with ad approval, use these forms. Likewise, if you have issues with the ads you see on your page, use these forms.

• Pending Review Issues – Use this form if your ad has been pending approval for over 24 hours and you have not received notice of rejection or approval.


• Ad Payment Issues – Use this form if you have questions or issues paying for your ads, using a coupon for the ads system, or need to dispute certain charges.


• Ad Visibility for Children – If you are the parent or guardian of someone Facebook over the age of 13 but under the age of 18, and you have a complaint about the ads that person is seeing, and you have already changed their privacy settings, use this form for further advice.


• Underage Account Takedown – Use this form to report an underage account anywhere the age limit is 13. If the underage user is in Spain or Korea, and they are under 14, use this form instead.

Copyright and Trademark Issues

Use these forms if someone is violating one of your copyrights or trademarks and you want Facebook to remove their account or issue a DMCA notice for that account.

• Copyright Violation – Use this form if someone is violating or infringing on your copyright on Facebook.


• Trademark Violation – Use this form if someone is violating or infringing on your trademark on Facebook. Why they need two forms for this, I have no idea. Actually they have five or six, but I’m not listing them all. This one should work fine.


• Content Removal Inquiry – Use this form to ask Facebook why your content was removed under a trademark or copyright violation. Chances are you will receive little or no help, but if you’re the legitimate copyright holder, you may have recourse through this form.

Business Page Issues

Use these forms if you are having issues with some aspect of Pages, whether it has to do with creating a page, verifying your page, merging duplicate pages or another assorted issue.

• Creation Errors – Use this form if you’re having trouble creating a page for some reason.


• Admin Security Errors – Use this form to send Facebook an ID as proof you are who you say you are when accessing your page as an admin and encountering a verification error.


• Page Verification – Use this form to receive a rejection notice on your request for verification. Unless you manage to actually receive verification. That would be novel.


• Duplicate Pages – Use this form to ask Facebook to help you merge two pages that exist for the same entity.

Feedback Forms

Use these forms if you want to complain to Facebook about some issue or another on their site, ranging from photos to post targeting to the help center. You probably won’t receive anything more than a form letter acknowledging your submission, but hey, maybe some intern will read it.

• Photos Feedback – Use this form to complain about something being broken in the photos app.


• Post Targeting – Use this form to complain about how useless or obtuse post targeting is.


• General Feedback – Use this form to complain to Facebook about anything Facebook-related. Note: This is the best form to use if you want your complaint to fall on deaf ears.


• Insights Feedback – Use this form to complain about Facebook’s Page Insights and how it isn’t as good as Google Analytics in exactly the ways you want it to be.


• Help Center Feedback – Use this form to complain about how the Facebook help center is so obtuse that you had to turn to a third party list of contact forms just to figure out how to complain about their help center.

The Facebook Community Forums

This is a link to the Facebook Community. This is a great place to go if you like seeing comment threads from two years ago about your problem, with no posted solution. It’s also a great place to post a question if you want to have four answers, one of which is another user posting an answer to a different problem, one being a spam link, and two being other people asking different questions in your thread.

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